Join Tallgrass Logic
Join a Montgomery team that keeps local businesses running through responsive, hands-on IT support.
What you get working here
Learn across the whole stack
Operations staff work with endpoints, networks, cloud apps and security, not one narrow queue.
Supportive, collaborative team
Technicians share fixes openly and escalate without blame.
Predictable schedules
Planned coverage and rotation for after-hours issues, with time back afterward.
Room to grow into leadership
Clear paths from technician to lead to operations management.
What happens after you apply
Apply
Send your CV and a short note on relevant experience.
Conversation
A short, direct conversation with the hiring team — no lengthy multi-stage process.
Offer
A final meeting with the wider team, then a decision without unnecessary delay.
Current opening
IT Operations Manager
Role overview
Tallgrass Logic is hiring an IT Operations Manager in Montgomery to run day-to-day support delivery for our small and mid-sized business clients. You will lead the help desk and field technicians, keep service standards consistent and be the escalation point for client issues.
Responsibilities
- Lead help desk and field technicians and manage ticket queues and priorities.
- Maintain standard procedures for onboarding, patching, backups and endpoint management.
- Handle escalations, communicate clearly with clients and follow problems through to resolution.
- Plan staffing, track service quality and recommend improvements to tools and processes.
Desired skills
- Experience in IT support or managed services, including leading technicians or a help desk.
- Working knowledge of Windows, Microsoft 365, networking and endpoint management tools.
- Familiarity with ticketing and remote support platforms.
- Calm, clear communication with non-technical business users.
What we expect
We expect responsive service, documented fixes and honest communication with clients and teammates.
Quick facts
- Location
- 50 Lemay Plaza, Montgomery, AL 36113, United States
- Type
- Full-time
- How to apply
- Send your resume and a short note about a support team or process you improved to the address on our Contact page, for the attention of Amelia Lawson.
- Hiring process
- An introductory conversation, a scenario discussion about handling a busy support queue, and a final meeting with company leadership.